Privacy policy
Last Updated: June 30, 2026
Renew Management LLC ("we," "us," or "our") operates rentwithrenew.com. This Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
- Contact information — name, email address, phone number, mailing address
- Rental application information — employment history, income, references, and background check data
- Communications — messages, emails, and texts you send us
- Website usage data — IP address, browser type, pages visited
How We Use Your Information
- Communicate with prospective and current residents about leasing, maintenance, and property matters
- Process rental applications and manage tenancy
- Send transactional text messages (e.g., maintenance updates, payment reminders, lease notices)
- Comply with legal obligations
- Improve our website and services
Messaging Privacy Policy
This section explains how Renew Management LLC collects and uses information in relation to its text message program (the "Messaging Service"). We use SimpleVoIP to provide the Messaging Service. For purposes of the Messaging Service, SimpleVoIP acts as our service provider and data processor.
Collection of Information We collect information you directly provide when using the Messaging Service, including the phone number you provided when signing up. When you send messages, we also collect your messaging history and any information included in those messages.
Use of Information We use your information to deliver, analyze, maintain, and support the Messaging Service, as well as to enhance features and personalize your experience.
Sharing of Information We may share your information in the following circumstances:
- Service Providers: We may share your information with third parties to help us provide the Messaging Service.
- Legal Requirements: We may disclose your information to comply with applicable law, respond to government requests, enforce contracts, or protect the rights and safety of Renew Management LLC, its affiliates, or others.
Do Not Share Statement Mobile information will not be shared, sold, rented, or disclosed to third parties, except as required by law or necessary to provide the requested services.
Protection of Information We take physical, technical, administrative, and organizational security measures to protect your information. No online activity can be guaranteed 100% secure. We do not accept liability for unintentional disclosure.
Retention of Information We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations, resolve disputes, and enforce our agreements.
Choices and Controls / Opt-Out Consent to receive automated text messages is not a condition of any purchase. Message and data rates may apply. Message frequency may vary. Reply STOP to unsubscribe from SMS messages at any time. Reply HELP for assistance.
Customer Care If you are experiencing any problems with the Messaging Service, please email rent@rentwithrenew.com.
By opting in to receive SMS messages from Renew Management LLC, you agree to receive texts related to our services, including appointment reminders, service updates, notifications, and customer support communications.
- Message Frequency: Varies based on your interaction with our services.
- Message & Data Rates: May apply depending on your carrier and plan.
- Opt-In: By providing your mobile number and opting in, you consent to receive SMS messages. Consent is not a condition of purchase.
- Opt-Out: Reply STOP at any time to unsubscribe.
- Help: Reply HELP or contact us at rent@rentwithrenew.com.
Sharing of Information
We do not sell your personal information. We may share information with service providers who assist in operating our business or with legal/regulatory authorities when required by law.
Data Retention
We retain your information as long as necessary to fulfill the purposes in this policy or as required by law.
Your Rights
You may request to access, correct, or delete your personal information by contacting us.
Cookies
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Contact Us
Renew Management LLC
